I have been regularly encountering casino game problems like freezing and error messages lately, so I decided to make this guide to share my experiences and fixes.
The weirdest has been the slow loading of game rounds at Pragmatic Play and BGaming pokies. I’ve had these problems with Dama N.V. and Hollycorn N.V. casinos, where the games became almost unplayable. Similarly, after playing roughly 100 spins on my favourite pokies from Push Gaming, I keep getting error messages. Other users also messaged us about Pragmatic Play slots not downloading.
If you have encountered similar casino game problems, this guide is a must-read. I will cover the most recent issues reported in relation to casino game glitches, before addressing more usual bugs. To help, I’ve included solutions and quick fixes to each casino game problem you might encounter.
1. Pragmatic Play Pokies Not Downloading / Loading
Several users have reported this issue with Pragmatic Play games not downloading. Others refer to it as slot games stuck on the loading screen, which is quite accurate. Essentially, you select a game and the loading screen stops at a specific point and the game never actually opens.
This error is common with Pragmatic Play pokies at casinos, although I am not 100% sure as to why. I suppose it’s because their games have higher device requirements since this issue persists on mobile devices with older operating systems. It kept happening to me when I refused to switch from iPhone 8 to iPhone 13, so I suppose any mobile device as recent as 5 years old will do.
2. Slot Game Rounds Taking Ages to Play (Pragmatic Play / BGaming)
Although there is a clear justification and solution for the above problem, slot game round delays are more complicated. If this problem happens to you in any online casino or game, then the issue could be due to a slow internet connection, obsolete devices, or casino maintenance.
However, I’ve encountered this problem on certain casino groups when trying to play any Pragmatic Play and BGaming slot, while the rest gaming lobby loaded without problems. I am not 100% sure why this happens, but it still keeps me away from casinos owned by Dama N.V. and Hollycorn N.V. I’ve never had the same glitches in other casinos, so the problem is with them, not the developer or my device. When I reached out to the online casinos, their customer support agents suggested using an incognito browser, but it didn’t make any difference.
I concluded that these guys have overrun their servers due to the various gambling sites they operate and the heavy traffic they must have. This would also explain why this problem only occurred when I tried to play popular games by top casino studios.
3. Repeated Error Message After a Few Game Rounds (Push Gaming)
This is another weird problem I’ve yet to troubleshoot. So, whenever I play pokies by Push Gaming for 5 minutes or so, the game brings up an error message and I have to reload it to continue playing.
Push Gaming slots are renowned for their cutting-edge graphics, but my internet connection and device have been up to speed with the market trends. I’ve been playing highly demanding mobile games on the same smartphone, so Push Gaming must be at fault. The same problem has been taking place across gambling sites, which means that it is not a casino-specific issue.
This blog post will hopefully alert them of the issue and result in an internal fix that would benefit all of us.
4. Live Casino Game Freezes
Live casino game freezes are the most common, and many readers have reported them. These games are streamed live from real casino studios, and you need a stable internet connection and a solid device to experience them in high-quality resolution. If you keep receiving errors during live casino game rounds, you should lower the video resolution.
Connection issues might also be causing the problem, so try an internet speed test if nothing else works. Lastly, you could restart your device to see if this helps before settling for solo casino games.
5. Casino Games Running Slow
Online casino developers provide speed settings for your gaming rounds. You could turn Turbo or Super Turbo on during your slot rounds and experience 100 spins in less than 5 minutes.
However, when a game takes longer than usual to load the round’s outcome, then you should try/check the following:
- Internet connection speed
- Multiple tabs open
- Device storage
- Clear cache
- Maintenance announcements
If the issue persists at several casino games or casinos, then the problem arises 100% from any of the first three problems. Otherwise, it could be a casino or server issue, too.
Why Casino Game Errors Keep Happening
Online casinos have brought unapparelled convenience to our lives. Nowadays, you don’t need to travel to play quality slots or even experience casino gaming from a real casino setting. Advanced mobile technology has turned mobile casino gaming into the standard way of online gaming.
Yet, all the above rely on several factors. Firstly, online casinos must operate without issues, and the same goes for the developers hosting the games on their servers. Lastly, your device must be up to speed, have a stable internet connection, and more.
It is not uncommon for one of the three invested parties to partially fail, which is why casino game problems are almost inevitable. Ingesting this guide and playing with dependable operators, like the ones I’ve listed below, lowers the chances of unexpected problems occurring.
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What Happens When a Casino Game Malfunctions?
Your bets are typically cancelled when a game crashes. This happens to me all the time, and my balance is unchanged when I reload the game. On the other hand, the game round might play normally, and the outcome is revealed to you when you open the game again.
Most of us don’t pay attention to our balance while playing, and a game freeze might leave us confused as to whether the last round went through or not. Others question the outcomes of game rounds that took place when they got kicked out. Although it is normal to question the casino after you suddenly lose connection, it is important to know the following:
- Game outcomes are determined before they are presented on the screen; when the casino charges you for a slot wager, the outcome is already determined, and the reel spinning happens for show only. (that’s why it beats me why people touch screens etc. like it will affect their success)
- Some games, including all Pragmatic slots, provide a replay option which lets you re-watch previous rounds and their outcomes from scratch. Some casinos provide the same feature for all of their games. Alternatively, you can check your play history to see how much you wagered and the outcome to verify what happened after a game crashed.
Ultimately, I recommend reaching out to the casino’s customer service team and informing them about the situation. They will explain the problem, potential solutions, and what happened with your last wager.
Conclusion
Online casinos do their best to provide a smooth gambling experience no matter the device or game you are using. Developers want the same thing – to deliver a wholesome gaming session. They occasionally fail, and we at Pokies Bet don’t want to be too harsh on them. You shouldn’t either, especially when many of the casino problems we’ve reported here lie on the player.
Our casino troubleshooting guide covers additional problems related to your account, payments, registration, etc., so check it out if you ever experience non-game-specific problems.
- About the Author
- Affiliate Disclosure
Michael has reviewed and verified all information on this page. Having worked in the iGaming industry for over 8 years, he is the most capable person to help you navigate online casinos, pokies, and the Australian gambling landscape.
