As a passionate gambler and exert casino reviewer, I understand that both viewpoints are valuable when searching for a new platform to join. To that end, I created this article to highlight real Aussie players’ ratings and views as shared on the most popular review site – Trustpilot.
Instead of dishing out thousands of random user reviews and ratings, I have shortlisted the 5 highest-rated Australian online casinos on Trustpilot and summarised the gist of the comments. Check them out below, along with my personal casino picks.
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Casino Players Have Spoken: These are the 5 highest-rated Aussie casinos on Trustpilot in 2024
Trustpilot has mistakenly shortlisted some online casinos that do not operate in Australia within their ‘Online Casino or Bookmaker’ Aussie category. Highly rated examples include BobCasino and BetAmo, which I excluded to only present you with valid options.
1. JeetCity Casino – 4.2 rating from 141 Trustpilot reviews
New JeetCity Casino players from Australia qualify for an A$10,000 bonus and 180 free spins across their first deposits. This bonus has definitely helped JeetCity stand out among new users while establishing loyalty through weekly reloads and VIP bonuses. This casino has amassed the highest score on Trustpilot for several reasons, including its collection of 10,000+ games from 50+ studios. JeetCity is owned and operated by Dama N.V. and holds a Curacao license.
Out of the 140+ Trustpilot reviews, JeetCity got over four stars on 75% of them. Most players praise the casino for its mobile optimization, quick payouts, and customer service. Their agents have responded to all comments, positive or negative. Unsatisfied players mostly complain about games not paying out or being fake – both claims are unfounded, though.
2. Bizzo Casino – 4.0 rating from 285+ Trustpilot reviews
Get a 125% match up to A$2,500 at Bizzo Casino, and three subsequent welcome bonuses and free spins. The highly rated Trustpilot casino has been around for nearly five years and enjoys a positive reputation among players and experts alike. The gaming collection extends to over 3,000 premium games from big studios like Pragmatic Play, BGaming, and Evolution. Tournaments, missions, and seasonal bonuses set this Aussie-friendly online casino apart from the competition.
The sheer number of Trustpilot reviews makes the 4.0 average reliable. Happy players share their positive thoughts regarding Bizzo bonuses, VIP benefits, desktop apps, and slots selection. On the other hand, most players who left one-star reviews suggested that the games do not play as they should and don’t pay. I would insist against this claim since all Bizzo-partnered studios hold reputable licenses and certificates from independent game testers.
You can check our in-house testers’ thoughts on Bizzo Casino here.
3. National Casino – 3.9 rating from 240+ Trustpilot reviews
National Casino has more one-star reviews than five-star ratings on Trustpilot, but the average score is relatively high nonetheless. Players from Australia, and several European countries, vouch for National Casino’s treatment of beginners with helpful guides and content, and regular reload offers. Other positive comments highlight the casino’s mobile UX, loyalty program, same-day withdrawals, and game selection.
On the flip side, Trustpilot users who rated National Casino with a single star claim they couldn’t withdraw their winnings and noticed glitches when winning big. The language in the comments is quite aggressive, so you are better off reading through and making up your mind afterwards.
Our National Casino review found a clean house, with thousands of outsourced games from top-notch studios, great UI, an official license, and a first deposit bonus of up to A$1,500 + 150 free spins. I’ve personally played at National Casino for over 3 months and didn’t notice anything underhanded taking place.
4. Vave Casino – 3.8 rating from 145+ Trustpilot reviews
Vave is a crypto casino we haven’t reviewed yet at Pokies Bet. The site has been positively rated on Trustpilot, with 52% of the total reviews being five stars. At the other end of the spectrum, 27% accounts for one-star reviews on Trustpilot.
I went through all 140+ user reviews and the key takeaways about Vave.com are:
- User-friendly and straightforward
- Great for trying new games
- Trouble verifying accounts
- Problems cashing out
I like that Vave customer support agents reply to negative Trustpilot reviews and attempt to get to the bottom of the issues…but most of the positive reviews seem fake. Instead of specific experiences, most users praise the user interface and design, while real players typically discuss bonuses, games and payouts in genuine casino feedback. I am not sold on this casino just yet.
5. HellSpin Casino – 3.7 rating from 235+ Trustpilot reviews
HellSpin has been serving Aussie players since 2021, and the casino is highly regarded among all casino sources. It is licensed by Curacao and operates under the management of TechOptions Group N.V. with over 5,000 games. Online pokies, live dealers, crash, keno, table games, and more options are provided on a user-friendly website with convenient menus. Crypto and AUD payments start at A$10, and payments are processed within 24 hours. Our team has thoroughly enjoyed HellSpin, especially its welcome bonus of up to A$5,200 + 150 free spins.
52% of Trustpilot Aussie users five-starred the casino, in contrast to 39% that rated HellSpin with just one star. Interestingly, many players have enjoyed the sportsbook section on top of the casino games. On the flip side, negative reviews accuse HellSpin of failing to verify their accounts and swiftly paying out winnings.
Methodology
Our review process involves signing up at each online casino and testing every nook and cranny as real players. Things I never fail to test/research include iGaming license, operating company, user experience, mobile experience, gaming catalogue, providers, banking methods, payment limits, customer service, security protocols, responsible gambling tools, and user reviews. The latter isn’t always reliable since online casinos often buy them.
To create this guide and produce valid results, I had to review every comment and see who posted it. Positive comments can be bought for a small cost by operators trying to appear legit or to balance negative user reviews; while negative comments might be posted by frustrated players without real justification.
The highest-rated Trustpilot casino sites aren’t the only good casinos in Australia, but user ratings tend to match expert opinion. This is good news for readers searching for a new site to join since most of the top 5 Trustpilot casino sites in Australia (Valve is excluded) enjoy a good reputation among everyone.
Are Trustpilot Casino Reviews Trustworthy?
Trustpilot reviews aren’t foolproof. Brands regularly pay random people to create several accounts on review sites and post carefully crafted messages to boost their reputation. On the other hand, pissed customers are usually too harsh even when only a part of the experience was negative.
Therefore, a single comment or a handful of user reviews shouldn’t be treated as gospel. Only review pages with 100+ comments are valuable unless a comment is very extensive and supported by evidence.
I considered the above nuances while conducting this page to ensure the findings aren’t skewed in any direction. Ultimately, expertly written reviews that aren’t profit-driven are more reliable than random forum posts and user reviews.
Other Highly Rated Casino Sites on Trustpilot by Aussies
| Australian Casino | Average Trustpilot Rating | Number of Trustpilot Reviews |
| SpinFever | 3.6 | 75 |
| Asino | 4.7 | 28 |
| WinSpirit | 4.6 | 3,548 |
| CasinoChan | 4.5 | 39 |
| RocketPlay | 4.4 | 1,792 |
| BetChan | 4.2 | 58 |
| PlayAmo | 4.1 | 172 |
| SpinBit | 4.0 | 108 |
| Ultrabet | 4.0 | 12 |
| Spinia | 3.7 | 98 |
| HellsBet | 3.7 | 1 |
| VinBet | 3.4 | 6 |
The Trustpilot page ‘Online Casino or Bookmaker’ is the most relevant to Aussie gamblers searching for real user reviews. Aside from the top 5 Trustpilot casino sites reviewed in detail above, the listed sites are also part of it. Check them out if you haven’t already and aren’t interested in any of the better-rated casinos.
Summary
The digital gambling landscape in Australia is rocky, and even popular sites like Trustpilot lack an extensive casino backlog. Our experts have reviewed over 200 Aussie casino sites, sharing their good and bad aspects objectively.
We still appreciate the interest of players in both expert and user feedback on new casino operators, and this page should deliver just that. The main downside is that Trustpilot casino ratings can be skewed by ‘unorthodox marketing strategies’ like the ones I discussed above, which is why you should take them with a grain of salt.
- About the Author
- Affiliate Disclosure
Michael has reviewed and verified all information on this page. Having worked in the iGaming industry for over 8 years, he is the most capable person to help you navigate online casinos, pokies, and the Australian gambling landscape.
